SHIPPING & RETURNS
Thank you for choosing Leean Patterns. This Shipping Policy outlines our guidelines and procedures regarding the shipping of our products to ensure a smooth and satisfactory delivery experience.
1. Shipping Methods:
We offer shipping services to locations worldwide. The available shipping methods, carriers, and estimated delivery times may vary based on the destination and the specific product or service purchased. The shipping options and associated costs will be displayed during the checkout process.
2. Order Processing Time:
After receiving your order and payment confirmation, we will begin processing your order within 24 hours. This includes preparing the items, quality checks, and packaging for shipment. Please note that business days do not include weekends or public holidays.
3. Shipping Time:
We understand the importance of timely delivery. We strive to ensure that your orders reach you as quickly as possible. Our shipping time varies based on the destination:
- Mumbai, India: For orders placed within Mumbai, we offer a fast and efficient shipping service. Once your order is placed, you can expect it to be delivered within 24 hours*.
- Rest of India: For orders outside Mumbai, we provide nationwide shipping services. The estimated shipping time for deliveries to the rest of India is typically between 4 to 7 days*.Please note that these are estimated times and actual delivery times may vary due to factors beyond our control, such as customs clearance or unforeseen transportation delays.
4. Shipping Confirmation:
Once your order has been shipped, we will send you a shipping confirmation email containing the tracking information, if available. You can use the tracking number to monitor the progress of your shipment and estimate the expected delivery date.
5. Shipping Charges:
Shipping charges are calculated based on the shipping method selected, the destination, and the weight or dimensions of the package. The shipping costs will be displayed during the checkout process before you complete your purchase. Additional charges, such as customs duties or import taxes, may apply and are the responsibility of the customer.
6. Shipping Restrictions:
There may be certain products or destinations that are subject to shipping restrictions or regulations. If we are unable to ship to your location due to legal restrictions or other limitations, we will notify you and provide a refund or alternative solution, if applicable.
7. Lost or Damaged Packages:
We take great care in packaging and ensuring the safe delivery of our products. However, in the rare event that a package is lost or arrives damaged, please contact our customer support as soon as possible. We will work with the shipping carrier to initiate an investigation and resolve the issue to the best of our ability.
8. Address Accuracy:
Please ensure that you provide accurate and complete shipping information, including the recipient's name, shipping address, and contact details. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
9. In-store Pickup: For customers who prefer to pick up their orders in person, we offer an in-store pickup option. During the checkout process, you can choose the in-store pickup option, and once your order is ready, we will notify you to arrange a convenient pickup time from our location. Please ensure that you bring a valid identification document and your order confirmation details when picking up your order.
10. International Shipments:
For international shipments, please note that customs clearance procedures, import duties, taxes, and other fees may apply. These additional charges are the responsibility of the customer. We recommend checking with your local customs office for more information on the applicable fees and regulations.
Return, Refund, and Cancellation Policy
Thank you for choosing Leean Patterns. This Return, Refund, and Cancellation Policy outlines our guidelines for returns, refunds, and cancellations of orders. Please read this policy carefully before making a purchase.
1. No Return Policy:
Due to the nature of our products and services, we do not accept returns or exchanges. All sales of sewing patterns, sample making, and small-scale production services are final. We encourage you to review the product details and specifications before making a purchase decision.
2. No Refund Policy:
Once an order is placed and payment is made, refunds are not available. We strive to provide accurate and detailed information about our products and services. However, if you encounter any issues or have concerns, please contact our customer support, and we will do our best to assist you.
3. Cancellation Policy:
Order cancellations are not permitted once payment has been processed. We immediately begin processing orders to ensure timely delivery of our products and services. If you have any questions or need assistance with your order, please contact us as soon as possible, and we will make every effort to address your concerns.
4. Defective or Damaged Items:
In the unlikely event that you receive a defective or damaged item, please contact us within 24 hours of receiving your order. We may request supporting documentation, such as photographs or descriptions of the issue, to assess the situation. If the defect or damage is verified, we will work with you to find a suitable resolution.
5. Order Modifications:
Once an order is placed, modifications or changes to the order are not permitted. We encourage you to review your order carefully before completing the payment process to ensure accuracy.
If you have any questions or concerns regarding our policies, please contact us at: